Refund Application

To comply with COVID-19 Alert Level 2 restrictions around groups and social distancing, our Sunday 16th August and Sunday 6th September services have been cancelled.

Please put ‘COVID-19’ as your Reason for Refund. You will be refunded in full.


Your refund may not granted if you do not qualify:
– You can not claim a refund unless you made the booking. Refunds will not be transferred.
– You can not notify us or ask for a refund after the booking has expired (train has departed)
– You must fully complete the information requested
– Cancelled bookings up to 96hrs (4 days) before departure will only be 80{188c5b64f350e79a67f51869bff9a0c5c8c8c4f122a018285a8adae0a7f2979d} refunded. (Tickets Terms and Conditions)

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The Weka Pass Railway is staffed and run by dedicated volunteers. We all have other commitments so your refund may not be processed immediately. Typical time frames are 3-4 working days. Contact Us if your refund is not received in a week, or if your need is urgent.